IG INSIGHT™

IG Insight is a tool for the corporate IT, Legal Ops, and admins to finally get a complete, connected, and holistic view of their TeamConnect™ system’s customizations, security, usage, performance, and more, all in an easy to use interface.
You can find out how you’ve configured your system to work, how users have used and are using it. IG Insight also gives you intelligent and actionable insight and suggestions on how to reduce and simplify system complexity, increasing user adoption and reducing the cost of system maintenance (not to mention headaches).

Mitratech TeamConnect™, is an Enterprise Legal Management Platform, designed for and used by many enterprise corporate legal departments around the world. Thanks to its rich customization capabilities, you can choose the degree of tailoring the platform, allowing you to introduce custom objects, fields, and tabs for records, screens, and a lot more. With so many options, you can easily over-customize your TeamConnect, creating a complex and difficult to maintain system. These complexly not only make it harder for users to use the application and take advantage of it in full, but also lead to lower user adoption, poor productivity, and make the TeamConnect system too expensive to support and maintain by the corporate IT and the Legal Ops team.

Benefits by Role

Legal Operation Team

Know how your TeamConnect works and how users use it.

  • Users complain that there are too many fields on the screen. You’d like to cleanup your screens but need to do an impact analysis.
  • Management is asking for more information in your reports. You need to add, change, or delete a field or lookup table value and want to know if there are decencies and the extent of impact.
  • You would like to train new users and need a list of current business rules, what they do, and their purpose.
  • You would like to see trends across how users have been entering data, field by field.
  • You would like to add a new business process or improve existing workflows and need to have an organized, actionable, and clear picture of your system.
TeamConnect Support and Admin

Proactively support your users and the Legal Ops team and increase customer and management satisfaction.

  • Users report that they receive an error on the screen, which is unclear and has not been documented.
  • Users complain that routine activities such as saving records or approving invoices take a long time.
  • You see lots of errors in the log file(s) and are having a hard time tracking them down to the cause.
  • You’d like to know the number of online users and activity throughout the day, so you can plan for support resource allocation.
  • You’d like to know and be able to review all design changes anytime, including rules, screens, etc.
Information Technology Team

TeamConnect is a complex system; don't stay in the dark.

  • Need to have an under-the-hood view of TeamConnect keep it clean, oiled up, and running smoothly.
  • Like to stay on top of the client's requests for system enhancements, upgrade and maintenance.
  • System is running slow and you like to know TeamConnect CPU and RAM utilization.
  • Like to know how many users are using the system during the day.
Implementers and Developers

Need to jump in and enhance or fix a module, rule, screen, or wizard in an unfamiliar TeamConnect design. We know how you feel.

  • You’d like to retire a field, but don’t know if the field has been used in any logic.
  • Searching for field names, lookup tables, and classes is like searching in needles in the haystack.
  • You don’t have access to the latest code, not to mention the labyrinth of legacy custom actions from years ago you have to sort through.
  • You’d like to see a system Object Relationship Diagram, including all custom, involved and embedded object definitions, and parent-child relations.
  • You’ve been searching for a way to review the order of all rules execution from different categories or a way to search through all rules with a click of a button.

Your TeamConnect's Design Blueprint

TeamConnect design changes, such as introduction of new fields, lookup tables, screens, security groups, rules, etc` are inevitable. While design documentation is very important for system support and maintenance, most often there are more than a couple of things that are either missing from documentation or not up-to-date with changes after any original implementation.

IG Insight will read your system design and give you a visual blueprint of your TeamConnect objects, rules, custom fields, and everything else in your system. This reference book with its cross-checking dependencies, saving you time and money during system upgrades, enhancements, and even troubleshooting.

As businesses evolve, so do their process and system requirements. But often, TeamConnect objects, fields, screens, and process are not kept up to date with newly-desired functionalities. Without reference of dependencies, system admins hesitate to delete or hide a field that was originally put in, clogging the system with hundreds of fields and tens of screens, with no idea of what’s useful and what’s obsolete. This compounds into lost motivation, if not full frustration, at the system for end users when they login to TeamConnect and manage their cases or approve invoices. We all have come across applications that we use if and only if we have to.

To do a proper system cleanup, you need visibility of your data and usage trends. The IG Insight data mining tool analyzes your data and generates reports showing the usage of all fields, records, etc. These reports support business users and IT in making decisions on retiring or archiving old data, fields, modules, and processes. Whether you are planning for your next TeamConnect upgrade, updating your business process and workflows, or simply would like better insight into how your users use your TeamConnect, this tool can help you significantly increase efficiency.

Your TeamConnect's
Data Usage Insight


subscription plans

Basic


SaaS Hosted - Annual Plan

  • SaaS Hosted
  • 1 Instance of TeamConnect
  • 1 User Account
  • 1 Year License
  • Design Blueprint
  • Basic Support

Standard


SaaS Hosted - Annual Plan

  • SaaS Hosted
  • 3 Instances of TeamConnect
  • 5 User Accounts
  • 1 Year License
  • Design Blueprint
  • Data Usage Report
  • 1 Year of system logs
  • Premium Support

Advanced


SaaS Hosted - Annual Plan

  • SaaS Hosted
  • Unlimited Instances of TeamConnect
  • Unlimited User Accounts
  • 1 Year License
  • Design Blueprint and Analytics
  • Data Usage Report and Analytics
  • Unlimited System logs and Analytics
  • System Monitoring and Notifications
  • Premium Support

DATA PROTECTION

InfiniGlobe has achieved ISO/IEC 27001 certification and is compliant with all of the certification requirements - an information security standard from the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). The scope of the certification extends to every level of InfiniGlobe’s operations included in the Information Security Management System (ISMS), from cloud-based computing and IT to asset management, access control, human resources security, vendor management, and application security. Schellman & Company, an ANAB and UKAS Accredited Certification Body, certified InfiniGlobe.

InfiniGlobe is part of the EU-US Privacy Shield Program and publicly committed to complying with its requirements. This certification enables InfiniGlobe to transfer personal data from the European Union to the United States while meeting EU data protection requirements. Read our privacy policy here: Privacy Policy. For more information about EU-US Privacy Shield visit PrivacyShield.gov