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Metric of the Week (#10): Average Invoice Approval Time (IAT)
November 14, 2024 Definition Law firms and vendors invoice legal departments for their services and expect timely payments. However,...
Metric of the Week (#9): Paralegals and Admin as a Percentage of Legal Staff (PAPLS)
Definition Paralegals and administrative staff are essential to keeping legal departments running efficiently. Paralegals often assist...
Metric of the Week (#8): Legal Department Budget vs. Actual (LDBA)
Definition Managing a legal department’s budget can be tricky—there’s always a gap between what’s planned and what’s actually spent. The...
Metric of the Week (#7): Total Legal Cost by Business Unit (LCBU)
Definition The Total Legal Cost by Business Unit (LCBU) metric tracks how much legal support each department (such as Marketing, Sales,...
Metric of the Week (#6): Budgeting Process Satisfaction Index (BPSI)
Definitions “I love budgeting” , said no one ever! Budgeting can be a tough process, often involving a lot of back-and-forth, data, and...
Metric of the Week (#5): Client Satisfaction Index (CSI)
Definition Understanding how satisfied your clients are with the legal department isn’t just about getting feedback—it’s about seeing the...
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