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Metric of the Week (#8): Legal Department Budget vs. Actual (LDBA)
Definition Managing a legal department’s budget can be tricky—there’s always a gap between what’s planned and what’s actually spent. The...
Metric of the Week (#7): Total Legal Cost by Business Unit (LCBU)
Definition The Total Legal Cost by Business Unit (LCBU) metric tracks how much legal support each department (such as Marketing, Sales,...
Metric of the Week (#6): Budgeting Process Satisfaction Index (BPSI)
Definitions “I love budgeting” , said no one ever! Budgeting can be a tough process, often involving a lot of back-and-forth, data, and...
Metric of the Week (#5): Client Satisfaction Index (CSI)
Definition Understanding how satisfied your clients are with the legal department isn’t just about getting feedback—it’s about seeing the...
The Legal Operations KPIs Forum - Germany Launches Its First Event
The German Chapter of the Legal Operations KPIs Forum recently held its inaugural event, setting a solid foundation for this new...
Metric of the Week (#4): Expenses as a Percentage of Total Vendor Spend (EPVS)
Definition Expenses as a Percentage of Total Vendor Spend (EPVS) is a metric for monitoring the expense portion of vendor spend,...
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