ARTICLESMetric of the Week (#7): Total Legal Cost by Business Unit (LCBU)Definition The Total Legal Cost by Business Unit (LCBU) metric tracks how much legal support each department (such as Marketing, Sales,...
ARTICLESMetric of the Week (#6): Budgeting Process Satisfaction Index (BPSI)Definitions “I love budgeting” , said no one ever! Budgeting can be a tough process, often involving a lot of back-and-forth, data, and...
ARTICLESMetric of the Week (#5): Client Satisfaction Index (CSI)Definition Understanding how satisfied your clients are with the legal department isn’t just about getting feedback—it’s about seeing the...
ARTICLESMetric of the Week (#4): Expenses as a Percentage of Total Vendor Spend (EPVS)Definition Expenses as a Percentage of Total Vendor Spend (EPVS) is a metric for monitoring the expense portion of vendor spend,...
ARTICLESMetric of the Week (#3): Total Legal Spend as a Percentage of Revenue (TLSPR)Definition Total Legal Spend as a Percentage of Revenue (TLSPR) is a classic metric, by which organizations can track the financial...
ARTICLESMetric of the Week (#2): Total External Spend by Vendor (TESV)Definition The 'Total External Spend by Vendor' metric is used to identify key influencers in the legal department's total external...